I wanted to pass along accolades to one of your staff members. Today (Wed, July 2nd) we visited Sesame Place to celebrate our son's 3rd birthday. He LOVES Sesame Street!!! His new 'big boy room' is decorated with everything Sesame.

One of the ways we decided to celebrate was to eat Lunch with Big Bird and Friends at 12:30. When we arrived, we told the host Kyle that today was Joey's birthday. He asked us what table we were seated at and who was Joey's favorite character and that they would sing Happy Birthday to him. Towards the end of our lunch, who comes over to us but Bert and Ernie! Then Kyle announced that someone had a birthday today and everyone sang 'Happy Birthday' to our son -- who could not have been more thrilled! I don't think we've seen him so excited!!

I also wanted to let you know how wonderful the characters are with the children. They are so loving towards the kids and really spend time hugging them and posing with them. Joey told each and every one of them that today was his birthday and they all acted excited for him. It made him feel very special!

Kyle truly went above and beyond today. He was professional, polite and caring. I could not have been happier! Experiences like the one we had with Kyle today is why we became Passport Members and why we tell all of our friends and family that they have to come visit. Sesame Place is truly a special place -- because of the people who work there. Please pass along an extra 'thanks' to Kyle for everything he did for our son. We truly appreciate it!

Take care,
Laura and Jason

Thank You

I had an incredible experience at Sesame Place that I had to share. I am a single parent of a beautiful autistic 5 year old girl named Lilah. Lilah has been scared of coming to the park and we have missed out on your wonderful events there for autistic children as a result for the last few years. In the regular season, it has been too expensive for me as a single parent of a disabled child to keep suggesting for her to go as it is above my means.

On May 18th, after driving past Sesame Place for zillionth time, Lilah noticed it and asked to go in. She communicated with a full sentence, and said, I want to see Sesame Please, take me in. It was 4:30 and it looked open so I did a U turn and we parked and went in. The guards at the gate said that they were closing in 40 minutes and were not selling tickets anymore. I was devastated that Lilah had asked to go, spoke a full sentence, and now they were closing. Well I asked if she could take a peak inside as explaining this to her would be difficult as she is autistic. “Well,” they said “you know what, come in”. So I was thrilled they let us in, but wait... if that wasn't enough. I see a woman with a name tag after a few minutes and ask if there are any characters floating around. Her name was Dena. She asks Lilah who is her favorite and Lilah didn't respond well as she was confused. I explained that she was autistic and that this was a real treat for her as she was afraid to come here and that she spoke a full sentence asking to come. Well, she radioed and could not find out if any characters were around so Lilah and I walked around and went to the gift shop.

Dena found us in there shortly after and asked us to come with her. She took Lilah's hand and off we went. She led us to a stage and seating, but we were the only ones there, and all of a sudden cookie monster and Elmo come out, just for Lilah. Lilah ran up on stage immediately. I cried and cried. Lilah kept saying, cookie monster and Elmo... cookie monster and Elmo and began dancing. They hugged her and me.......They were so wonderful to us, truly a day I will never forget!

Dena has no idea the impact this has had on both Lilah and I. Lilah looks at the pictures daily and talks about that day. It renewed my faith; it is hard seeing your child trapped in their mind and unable to communicate. As a single parent I never could have given her a day that inspired such beautiful sweet imagination that ignited a spark in my Lilah. THANK YOU!!!!!! THANK YOU!!!!!

With Sunny Days,
Emily and Lilah

Our recent visit

My family and I recently (7/18-21) visited Sesame Place and we more than pleased with our experience. What a family friendly, kid-friendly atmosphere. Even with temperatures soaring all employees were most pleasant and accommodating.

On Thursday 7/20 we encountered such concern and compassion that I felt compelled to write to let you know about it.

My Son and partner and I had waited to get in to see the 5pm showing of Elmo's World Live. Having already attended earlier in the week, we knew the importance of arriving early so that we could be seated just behind reserved seating. (our son has muscular dystrophy and couldn't be picked as one of Elmo's special friends if we weren't seated RIGHT behind him) So there we are and just before the show starts he NEEDS to use the restroom. While he was gone a family moved into his seat and I nicely explained he was returning and they moved. Within moments however an employee escorted a family with another handicapped person in (right into his seat) and I realized we would just have to come back. No big deal. I gathered our things and headed out. Just then my partner and son returned and a young woman named Meghan let us know it was not too late to go back in. I explained we no longer had 'our seats' and she offered to recoup them for us right away. We thanked her but let her know we would just be fine coming back in 45 minutes. She asked us to ask for her when we did.

When the time came, the lines were out the door. As I opened the door Meghan approached and brought us directly to the rope for handicapped seating. She informed us that once the theater was cleared we would be brought in first. David had THE TIME of HIS LIFE dancing with Elmo!

I know that this may not seem like an extra-ordinary happening, but when we thanked all involved afterward, we were simply told with a smile, it is what we strive for here.

We wanted to write to let you know we were pleased with your Park and employees, but in this young woman you have a rare, caring spirit. Congratulations!!! Way to go! We look forward to revisiting your park soon!

Sincerely,
Jessica ( & Fam)
Tiverton, RI

Thank You

My wife and I, along with our children and grandchildren were at your park on the 29th & 30th of July. First let me commend you on your staff, they were very helpful and professional. They always had a smile and could not do enough for us. From the front gate to security, they made the process into the park as easy as possible. My wife and I greatly appreciate the help as we are both handicapped. We reserved two motorized chairs and when one broke down everyone went out of their way to help. The park itself was very clean and well maintained. It was a pleasure to be at the park for Breakfast with Elmo and Dinner with Big Bird and Friends. Everything was great, everyone enjoyed themselves, especially the grandchildren. Again, a most heartfelt Thank You! We will be coming back again.

Sincerely,
John & Jo Ellen
Mahopac, NY

A wonderful time

We just returned from a vacation at Sesame Place and just had to write and tell you what a wonderful time we had! We found your web site about a month ago and after seeing all that Sesame Place had to offer we knew it was the vacation spot for us! We live in Michigan and it is about a 10 hour drive, and it is absolutely worth it! Your park is spotless, I have never seen such a clean amusement park....The characters and everyone working at the park is wonderful, everyone was so friendly and quick to take care of our needs....I had to re-arrange our breakfasts and dinners with the characters due to schedule conflicts and my son being ill, and when I called customer service they were more than happy to help me....I love how your park gives every kid time to meet every character....It is the best!!

We had the greatest time!! Thanks so much for the memories!! We are already hoping to plan our trip for next summer!! We will be back every year!!

Vanessa

GREAT Day at Sesame Place

I am writing to tell you how wonderful I think Sesame Place is. We recently spent a day there with our children ages 5 and 2. We were slightly apprehensive initially, thinking that our 5 year old may not appreciate it for what it is, but boy were we wrong!! We could barely keep him in his car seat while we parked and got our things together. Once we got into the park, we were able to see the true beauty of Sesame Place. The park was so clean, the staff incredibly helpful and courteous. And the attractions were perfect for a day at the park. We didn't feel rushed to get everything done as we even had time to return to the things that our children wanted to do a second or third time.

Secondly, we are a military family. When researching vacation destinations, and reading about Sesame Place, we fell upon the Hero Salute Program. What a wonderful thing. Thank you, Thank you for recognizing the men and women serving in this country's military and the sacrifices that they and their families make every single day. My husband and I were both very touched to learn of such a program.

We will definitely be bringing our children back again and again!

Steve & Jenn
York, PA

Captain Ernie's Is The Best!

Hi there!
I am just writing to comment on the best dining experience I have ever had in the park! We entered the park at around 10:30. By 12:00 my son was already hungry so we decided to eat lunch. My son Ty wanted to eat at Captain Ernie's because Ernie is his favorite character! We walked in and we were immediately greeted by a young man who was cutting turkey named Dan. He was very polite. At the counter a young woman named Kerrie took our order and was very quick and we waited only about 2 minutes. Kerrie was extremely nice. My husband had the turkey sandwich which he is still talking about and my son had the hot dog in the Elmo and he carries that Elmo around everywhere. Awesome! We proceeded down the line to the dessert table and I was so happy to see they had salads and fruit because I am a vegetarian. The young lady named Katie was extra helpful in making me a salad without cheese. She did it with a smile and was more the! an happy to help. We moved along to get our drinks and a young man named Nelson was extremely helpful. He was hustling around getting everyone's drinks really quickly. We then went to the register and my son spilled his Elmo and his drink. The young man named Gary behind the counter was very helpful and the young man at the register named Ryan was also very helpful. Gary immediately got a new Elmo and drink for my son and helped carry our tray to our table and Ryan cleaned the mess up right away. I tried to offer Gary a tip but he politely refused and told us to enjoy our day at the park. Ryan even brought out extra napkins for us. WHAT A GREAT GROUP OF KIDS! We will definitely be returning to the park next week and we will be dining at Captain Ernie's. Please give a huge thank you to the staff for their excellent service.

Sincerely,
Jenny
Yardley

Barbara
Nyc

Thank you for a wonderful day at your park!

Sincerely!
Debbie
Nazareth, PA

We visited Sesame Place on June 20th of this year with our 2 1/2 year old and our 11 month old triplets, It was a wonderful experience for us all - but I would like to thank especially the young woman at Elmos World Live for making it such a great one for our little Anna. Anna has a vision problem called aniridia which causes low vision. It wasn't until after we were in the park that I realized that I hadn't brought a doctor's note so that we could get a front row seat for the show. My husband nonetheless spoke with the young woman there that day (Trina - I believe) who immediately agreed to give us front row seating.

I cannot tell you what a difference it made for Anna. Although legally blind, she was able to track Elmo and Mr. Noodle as they walked back and forth. All of us loved the show - especially Anna. At the end Mr Noodle held 2 children and Elmo bravely held 2 for a photo shoot. Well, Anna just loved Elmo and wouldn't let go for minutes!!!! I have attached a photo of Anna with Elmo as well as a family portrait with Bert and Ernie.

I cannot thank you, Trina and everyone at the park enough for helping make our day so wonderful. I know from watching Sesame Street that you are very supportive of children with disabilities. I can see that that concern is shared by the staff at Sesame Place and I am so impressed and grateful.

Congratulations to you all and thank you from all of us!

I am writing to thank you for the best vacation my 2 year old could ask for I researched Sesame Place for a year and purchase tickets in January for our trip last week your staff was happy and great with all the children they answered every question and if they did not have the answer they would get on a walkie-talkie and find the answer. I also liked that at 2 years old my daughter was able to ride all but one ride (unlike the other park we visited this week). At dinner she was able to meet all the characters and spend as much time with them as she liked. I can't say enough good things about Sesame Place I just wanted to thank you for making our vacation more than we could have asked for we will be buying passports and coming back next year!!!!!!!

thank you,
Colleen, Jeremy and Alexis
From New Hampshire

Thank you so much for sending our family to Sesame Place last weekend. Grace had a wonderful time seeing all of her favorite characters, going in the pools, riding the rides and playing the games. It was great to see her smiling so much and laughing so hard. I've enclosed a couple of pictures of Grace from the Sesame Place trip. Thanks again for everything.

Sincerely,
Julie, Don, Abby and Grace


Greetings from Virginia!

Thank you for a fabulous, wonderful weekend. Our group consisted of five families (10 adults and 7 children under the age of three) who have been planning our trip there since last October. We spent this past weekend at your lovely park and it was more than we ever dreamed.

We had Breakfast with Big Bird and Friends Saturday morning, and we were so impressed by the organization, set up, and amount of time our young children got to spend with each character. One of your staff members was even kind enough to gather all the characters together so our group could take a photo with them. I'm sure this is a request you get often under busy circumstances, yet your staff member willingly and gracefully handled our request.

We were utterly impressed at the cleanliness of your park, and delighted with the level of care each staff member we encountered treated our children. It seems every detail has been completely thought through, from the types of kid-friendly food offered, to the reasonable price of souvenirs, to the beautiful landscaping.

This was our first visit to your park, and you can be sure we're planning a return trip. Thank you for all your hard work to ensure a fabulous family-friendly place. We all plan to highly recommend Sesame Place to our friends and family here in Virginia.

Michelle
Ashburn, Virginia

Hello we just got home from a wonderful day at Sesame Place!

And I am nearly in tears right now since we had a great day and I will tell you why.

I have a 3-year-old son with Autism. He is a sweet normal looking boy for the most part but part of his problem is being impulsive and having meltdowns when standing for long periods with a crowd of people around him.

We haven't taken our 3 kids anywhere for the past 2 years since the difficulties with my son began. Taking him places was usually disastrous and we could never enjoy ourselves. Today I received the orange bracelet for my son and I can't tell you how much easier it was to allow him directly onto a line instead of having him wait which would have caused problems for us, those around us and make him very agitated.

Anyway, I wanted to thank your staff and your park for the courtesy they showed us today and for being so accommodating to people with special needs. You gave me an opportunity to treat my kids to a special day without problems involved I will recommend everyone I know visit your park and will DEFINITELY return again very soon and would be looking into purchasing a season pass.

I'd like to especially thank your customer service representative Janet who I spoke to on Thursday evening before we made our trip she was more than courteous. I can't begin to tell you how much we appreciate your park staff and how happy you made my family today. THANK YOU, THANK YOU once again.

Amy
Staten Island, NY

My husband and I just had our only grandchild there over the weekend. We booked the vacation package and stayed at the Sheraton. What a wonderful experience!! Everything was ready for us and my granddaughter had a fantastic 'first vacation' with her grandparents! I will most certainly recommend this to my co-workers as a great place for little ones. The colorful scenes, flowers, and shrubbery made picture taking an absolute joy. I just can't say enough about the great time we had and the lasting memory this has created for us. Thank you so very much!!!
Worth the Trip!

Big thanks to the PR department at Sesame Place! The kids had lots of fun. Sesame Place gets our recommendation for a fun family getaway! Definitely worth the long drive!

Tammy
Lansing, Michigan

My husband and I took our son to your park. His name is Cole (age 2) and he enjoyed himself very much.

We have several positive comments to pass on -
During the parade, Cole waved happily at all the characters. When Rosita came down to "high five" the little kids - she headed straight towards Cole. Cole was somewhat apprehensive at first but saw how Rosita interacted with other children and was fine afterwards.

Then, when our son was on one of your attractions, he got turned around and could not locate us. A female member of your staff reached him before we did, pointed him back in our direction and put him back on the attraction. She was very gentle with Cole and he happily went on his way back to us.

Later in the day we were in a pool. There was a sign on a wall which said no climbing. But Cole headed straight for the wall and tried to climb on it. The life guard smiled at him and told him to get down in a very gentle manner.
Your staff is wonderful with the little kids and we certainly noticed it.

Thanks for a wonderful day,
Tim, Beth and Cole
DE

I just wanted to let you know how much my 21-month-old son enjoyed Sesame Place today. Even though he was too young for most of the rides, he had the time of his life, meeting--and hugging--the characters he watches every day on "Sesame Street." I will never forget his running to see Grover--his favorite character right now--and how he didn't want to stop hugging Rosita! I was impressed that we got to personally meet 5 characters in the twilight hours when we visited. The characters were super sweet to both my son and myself and we both had a wonderful time. Thanks again for a most enjoyable experience!

Lisa
Philadelphia, PA

When I was about 4 years old, my family went to Sesame Place. It had only been opened for a few years. I remember having so much fun. As, I got older, I told my parents that one day I will take my children to Sesame Place. At the time, I was living in Mass. Now, I have a one year old and have recently moved to Yardley, PA. We have already enjoyed Sesame Place and it just opened for the season! It is such a wonderful place for children and adults. I do not know who has more fun, my husband, child or myself. Thank you for all the memories I have and that my child will have with Sesame!

Mandie
Yardley, PA

Our whole family goes to Sesame Place every year. My favorite attraction is Big Bird's Rambling River and my brother's is Vapor Trail.
Danielle and Francis
Levittown, PA

Both our children enjoyed the day and had a great time. Thank you!
Isabel
Levittown, PA

I was so happy to spend Mothers Day with the people who make my life as a mother a whole lot easier; Elmo, Cookie, Ernie, Telly and of course, Big Bird! We spent Mothers Day at Sesame Place and it was fabulous!

We are a military family- my husband is stationed in Philadelphia, and the kids and I live in Vermont. Our time together is very limited and very important.

And it was amazing. The kids were great- not just ours but ALL of the kids in the park were great! All of the parents were great! There must just be something about Sesame Street fans that is a little more relaxed and into having a good time. The kids in charge of the rides were unbelievable courteous- especially the guy at the teacups!!!!!! What a gem!!!! And the lifeguards are kind and patient teenagers!! I would love to think that my kids are viewing these big kids as role models.

And Elmo. And Zoe. And Grover- how patient Grover was to my 1 year old who simply didn't want to let go of him. At Elmo’s World Live, my daughter loved to see everything that we live with on TV- we talked to Dorothy forever.

I think that was one of the major things about the Park that was so outstanding- there was no need to rush or hurry. My personal favorite was having my daughter ride on my lap around a lazy river, telling me about her favorite things of the day. I thought to myself "This is one of the memories to curl up in when I'm cold and lonely."

So, on our way home Sunday night, I decided that I want to come and live on Sesame Street. Lots of toys to play with, happy people floating around and a parade everyday - who could ask for anything more?! We loved it ! Thanks so much and we're coming back. I know this letter is long winded, but I was so happy - you guys made me cry good tears remembering such a wonderful day.

Colleen
VT

Everyone was so wonderful and pleasant. Please extend my thanks to all involved during our stay. Your professionalism was present and I wish you continued success. Again, a big thanks to your staff and security.

Clyde
Charlotte, NC

I wanted to pass on my thanks for a great visit to your facility. We took a leap of faith after reading of it on your website in hopes that we would have a great time with our son and finish up some last-minute holiday shopping. We were not disappointed. We found your facility to be clean and entertaining. The characters were most accommodating and my wife and I had as much fun as our son, perhaps more considering his reaction to seeing his two favorite characters, Cookie and Elmo. I would be remiss if I didn't mention the care and attention of your staff. They have a knack for customer service as well as dealing with children. I will be sure to comment on that to any manager I see in the future. Everyone I talk to will know of our positive experience at Sesame Place. It is one we will not forget anytime soon.

Steven
Hershey, PA

Our daughter always wanted to go to Sesame Place and meet all of the Sesame Street characters. Now she has. Thank you for making her wish come true and making memories to last a lifetime.

Jenny
Huntsville, AL

We wanted to extend a very special thanks for giving our family a much-needed vacation. This vacation created precious, happy memories and the opportunity to relax and regroup as a family. Your staff have been wonderfully accommodating, cooperative and generous.

Vic
Dover, NJ

THANK YOU for an awesome time, and incredible vacation at Sesame Place. It was a WONDERFUL 10 year Anniversary, and sure reminded us of why we were so taken on our first visit so much so that we had to get married there! The staff and Sesame characters continuously prove that they are the BEST in the business, and make each and every one feel special. Don't know if you heard but my our 5 year old son Noah dressed up like Mr. Noodle to attend Elmo's World LIVE and was made into the star of the show thanks to an INCREDIBLE Mr. Noodle, I can send photos so that you can extend our sincere gratitude to such an EXCEPTIONAL cast member. Thank you again. We look forward to making many more memories, growing up, and growing old with Sesame Place, the best theme park in the world!

Gracious and Grateful,
Eric, Debbie and family